Terms of service

These Terms of Service govern your use of the Vayuu website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Vayuu is a business selling home fragrance products, including candles, refills and subscription-based products. References to “we”, “us” and “our” mean Vayuu. References to “you” and “your” mean the customer using this website or purchasing products from us.

2. Eligibility

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.

3. Products

We take reasonable care to ensure that product descriptions, images and pricing are accurate. However, due to the nature of fragrance, handmade production, wax, glass and digital display settings, slight variations in colour, finish, scent perception or packaging may occur.

All products are subject to availability. We reserve the right to withdraw, amend or discontinue products at any time without notice.

4. Orders

When you place an order with us, this constitutes an offer to purchase goods. Your order is only accepted once we confirm it and dispatch your goods.

We reserve the right to refuse or cancel any order where necessary, including where products are unavailable, pricing is incorrect or we reasonably suspect fraudulent activity.

If we are unable to fulfil your order, we will contact you using the details provided at checkout.

5. Prices and Payment

All prices shown on our website are in Pounds Sterling (£).

We reserve the right to change prices at any time, but any such changes will not affect orders already accepted.

Payment must be made in full at the time of order unless otherwise stated as part of a subscription offer or promotional arrangement.

6. Subscription Products

Some Vayuu products may be sold on a subscription basis. Where this applies, the subscription terms, payment schedule and any minimum commitment will be made clear on the product page and at checkout.

By purchasing a subscription product, you agree to the recurring billing arrangement disclosed at the time of purchase.

Subscription cancellation, modification, returns and refunds are governed by our separate Cancellation Policy and Returns & Refunds Policy.

7. Shipping and Delivery

We aim to dispatch orders within the timeframe stated in our Shipping Policy, but all delivery dates are estimates only unless expressly agreed otherwise.

We are not responsible for delivery delays caused by couriers, stock issues, weather, strikes, customs or events outside of our reasonable control.

You are responsible for providing accurate delivery information. We will not be responsible for losses caused by incorrect or incomplete address details supplied by you.

8. Returns, Refunds and Faulty Goods

Your rights to return products, request refunds and report damaged or faulty items are set out in our Returns & Refunds Policy and Cancellation Policy.

Nothing in these Terms affects your statutory rights.

9. Promotional Offers

From time to time, we may run introductory offers, discounts or other promotions. These offers are subject to availability and may be withdrawn or amended at any time.

Where a promotion relates to a subscription, the key terms of the offer, including any recurring payment and minimum commitment, will be made clear before purchase.

10. Intellectual Property

All content on this website, including text, branding, logos, product names, graphics, photographs and other materials, is owned by or licensed to Vayuu and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify or use any part of this website or its content for commercial purposes without our prior written consent.

11. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access to any part of it or use it for fraudulent or unlawful purposes.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation or for death or personal injury caused by negligence.

Subject to the above, we shall not be liable for any indirect, incidental, special or consequential loss arising out of or in connection with your use of our website or purchase of our products.

Our total liability to you in respect of any claim arising from an order shall not exceed the amount paid by you for the relevant product, except where the law provides otherwise.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will take effect once posted on this website. The version in force at the time of your order will apply to that order.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

15. Contact

If you have any questions about these Terms, your order or any of our policies, please contact us using the details provided on our website.